Privacy Policy

The data controller of the personal data of the e-store mesinduspood.ee is Sontravento OÜ, registry code 11879366, address Harjumaa, Tallinn, Narva mnt. 7-55, 10117, phone 5353 9879 and e-mail info@mesinduspood.ee (hereinafter "the Merchant").

Sontravento OÜ protects the privacy of customers and users by following the principles of the privacy policy concerning the collection, disclosure, use, storage and transmission of data. Our e-store complies with the legislation of the European Union and the laws of the Republic of Estonia.

Use of the e-store is considered your acceptance of these privacy terms and conditions.

Collection and use of personal data

Personal data is the data that Mesinduspood.ee collects upon performance of the contract concluded with the customer or in order to contact a customer.

Loyal customer personal data may be collected in the following ways:

• When submitting contact information (your name, telephone number, e-mail address, postal address) on our website or store.
• When using the e-store, from a registered customer account or via cookies.

Use of personal data collected

With the help of the collected personal data, we can inform customers about Mesinduspood.ee product news and campaigns. A customer who does not wish to be on our newsletter list or receive notifications about products that may be of interest to him/her, can remove himself/herself from the database at any time. The customer can unsubscribe from the newsletters by notifying us by e-mail or by following the instructions - in the e-mail containing the offers - which are located in the footer of the letter. We also use the collected personal data for the delivery of goods and the fulfilment of obligations to the customer. In order to better serve the customer, Mesinduspood.ee may disclose information about individual users to a third party who provides services to the Mesinduspood.ee e-store and is contractually obliged to keep the shared information confidential. Third parties are, for example, companies providing transport services.

Your rights regarding the processing of personal data

You have the right to receive information about the processing of your personal data to the extent provided for in the Personal Data Protection Act and other laws. You have the right to demand the termination of the processing of personal data and the correction, closure, deletion and transfer of personal data. If you find that the processing of personal data violates your rights, you have the right to apply to the Data Protection Inspectorate or a court, unless a different procedure for contestation is provided by law. You may also have the right to demand compensation for damage on the bases and pursuant to the procedure provided for in the Law of Obligations Act.

Security and access to data

Personal data is stored on servers located in the territory of a Member State of the European Union. Data may be transferred to countries whose level of data protection has been assessed as adequate by the European Commission, and to US companies that are affiliated to the Privacy Shield framework. The employees of the online store have access to personal data, and can access the personal data in order to resolve technical issues related to the use of the online store and to provide customer support services. The online store implements appropriate physical, organizational and IT security measures to protect personal data from accidental or unlawful destruction, loss, alteration or unauthorized access and disclosure. The transfer of personal data to the authorized processors of the online store (e.g. transport service provider and data hosting) takes place on the basis of contracts concluded between the online store and the authorized processors. The authorized processors are obliged to ensure appropriate safeguards for the processing of personal data.

Access to and correction of personal data

Personal data can be accessed and corrections made at the online store's user profile. If the purchase has been made without a user account, personal data can be accessed via customer support.

Withdrawal of consent

If the processing of personal data takes place on the basis of the customer's consent, the customer has the right to withdraw the consent by notifying the customer support thereof by e-mail.

Retention

When closing the customer account of the online store, personal data will be deleted, unless such data needs to be kept for accounting purposes or for resolving consumer disputes. If the purchase in the online store has been made without a customer account, the purchase history will be stored for three years. In the event of a dispute over payments and consumer disputes, personal data will be kept until the claim is settled or the limitation period expires. Personal data required for accounting purposes shall be kept for seven years.

Erasure

To delete personal information, contact customer support via email. A request for erasure shall be answered no later than within one month and the period for erasure of data shall be specified.

Privacy Policy Terms and Conditions and Amendments

By starting to use the Mesinduspood.ee e-store, you have read and agreed to these principles and terms and conditions. We reserve the right to amend the general terms and conditions of the privacy policy, if necessary, and shall notify all regular customers thereof. If you have any questions or concerns about this privacy policy or data processing, please contact us at info@mesinduspood.ee

Cookie policy in the Mesinduspood.ee E-store

What is a cookie?

A cookie is a text file that is sent and stored on a user's computer by the websites that the user visits. The cookie is stored in the file directory of the User's web browser. If the User has previously visited the website, the web browser reads the cookie and transmits the corresponding information to the website or element that initially saved the cookie. More information about cookies is available on the website www.aki.ee/et/kupsised.

Which cookies does Mesinduspood.ee use?

Cookies required to fulfil the main purposes of the website.

These cookies are essential to ensure that the user has access to the services offered on this website that are targeted to the customer, and to use some features, such as access to secure areas. Without these cookies, the desired services such as payment methods, secure account login and other bonuses associated with having a customer account would not be possible. These cookies are also important so that the customer would receive location-based information about products, delivery information, etc.

Functionality and performance cookies.

These cookies support the performance and functionality of our website, but are not essential to the operation of the website. With the help of these cookies, the website identifies the user and remembers (if desired) the customer's login details, allows to store the products added to the shopping cart for a certain period of time, etc.

Analytics.

Mesinduspood.ee uses the widely used Google analytics software to measure website traffic and map behavioural patterns. The data obtained helps us to better understand the behaviour of visitors in the online store and gives us the opportunity to offer the user the best technical solutions. These cookies are used only for the purpose of collecting statistics and do not identify individual visitors.

Third parties / advertising and social media

The Mesinduspood.ee website uses a number of trusted third-party cookies. This allows the user to share pages on social networks and display personalized and relevant advertising. Thus, these cookies allow ads to be displayed on different platforms of Google and Google's partner companies, for example. The use of these cookies does not involve the processing of personal data.

Refusal of cookies

The user has the right to refuse to save cookies on the computer. If this is desired, the User must change the settings of his/her web browser.

Different types of web browsers use different methods to block cookies. More detailed information is displayed on the website aki.ee/et/kupsised. When blocking cookies, the User must take into account that not all functions of the website may be available to the User after blocking the cookies.